The returns platform that gets smarter every install.
Portable shopper trust, cross-merchant welcome offers, AI-drafted policy — the returns stack that compounds every time another merchant joins the network. Not another feature list.
- sarah@…Runs small · order value $85Kept$28 cashaccepted
- james@…Changed mind · order value $120Kept$144 creditaccepted
- priya@…Defective · order value $220ApprovedFull refundauto
- jordan@…Bracketing · order value $156StoppedBlocked at cartaccepted
Four features nobody else can copy.
Most returns apps are feature lists. Solstice is a network — every merchant makes the next merchant stronger. That’s the moat. Here’s the compounding stack.
Portable shopper trust score
Every shopper carries a 0–100 trust score that follows them across every merchant on the network. Trusted returners get instant approvals anywhere; abusers get flagged the first time they hit a new store — before they buy.
Cross-merchant Welcome Passes
High-trust shoppers arriving at your store for the first time are auto-issued a discount code from the network — a real Shopify code, one-use, 30-day expiry. Other merchants' loyalty becomes your acquisition channel. Free.
Exchange for anything
Shoppers can swap their return for any SKU in your Shopify catalog from the return portal. Price delta auto-invoiced or credited. Every 'return' becomes a chance to keep the sale — the feature Loop is 18 months behind on.
Auto-optimising policy engine
Every Monday, Claude reviews your last 30 days of returns and drafts one policy tweak with a real dollar-impact estimate — backtested against your own data. Accept, dismiss, or edit. Nothing changes without your click.
Kill bracketing — before the label prints.
A Shopify Function watches every cart in real time. When a buyer adds the same product in two or more sizes, we block checkout with an inline size-assistant nudge. No return shipping. No restocking labor. No frozen inventory.
- Cart Checkout Validation Function — native Shopify Function, sub-5ms decision
- Cart Transform Function — stamps bracketing scores onto every line
- Checkout UI Extension — Polaris Web Components — matches merchant theme
- Ack attribute lets shoppers proceed — one click, no dead ends
Try our AI Size Assistant — pick the right fit the first time and avoid the return trip. Free express shipping.
Pay them to keep it — when the math says yes.
Our AI calculates the exact cost-to-process for every return — shipping, labor, restocking, liquidation loss. If reverse logistics would cost more than the item is worth, we offer your customer instant cash to keep it. No physical return.
- Claude Haiku 4.5 — 500ms SLA, prompt-cached, streaming
- Break-even guaranteed — every offer capped below true cost-to-process
- Bonus-multiplier credit — $100 refund → $120 store credit (1.15×–1.25×)
- Deterministic fallback — Claude outage → rule-based offer, never blocks the customer
Hey Sarah — we'd rather not put you through a return trip for this one. You can keep the Merino Crew and we'll send you $28.00 in cash. If you'd like a little extra to spend with us, take $33.60 in store credit instead.
Your PDPs get smarter — every week.
Every return reason flows into a per-SKU diagnostic. When 8% of a variant's buyers return it because "it runs small," we auto-inject a live fit warning onto the product page — permanently reducing future returns for that SKU.
- Rolling 30-day window — per variant, aggregated by return reason
- Auto-written metafield — custom.sizing_warning via Admin GraphQL
- Theme app extension — renders on your existing PDPs, no theme edits
- Supplier defect reports — downloadable CSV for factory chargebacks
This item runs small — consider sizing up. 14% of buyers in the last 30 days returned it for being too tight.
VIPs get instant refunds. Wardrobers don't.
Real-time LTV scoring segments every return into fast lane or manual review. Your top 5% of customers get refund-on-scan. Serial returners, wardrobers, and image-reuse fraudsters get flagged before a dollar leaves your account.
- Percentile-based tiering — p90 spend = VIP, p99 = Platinum, computed nightly
- Computer vision inspection — photo verification for damaged claims, image-reuse detection
- Predictive Churn Intercept — auto-issues $30 apology credit before high-LTV churn
- AI Return Reviewer — Claude ranks every flagged return — approve, deny, or request info
A weekly briefing — written for your CFO.
Claude Haiku writes a plain-English summary of every metric that moved this week — margin preserved, keep-its resolved, SKUs flagged, churn saves, CO₂ avoided. Below it, four opportunity cards prescribe the next move with dollar impact.
- Real period-over-period deltas — not vanity metrics — actual current vs prior 30d
- AI Opportunities panel — 4 prescriptive cards with estimated $ impact each
- Scope 3 carbon report — board-ready CSV for annual ESG disclosures
- Klaviyo + Attentive sync — return diagnostics flow to marketing profiles
You resolved 47 returns via Keep-It offers — 3× your rate last month. Two SKUs (SS-024, DR-891) crossed the size-return threshold and now show fit warnings on your PDPs.
Everything Shopify Plus needs.
Positioned as revenue-defense infrastructure — not a $29/mo utility.
Predictive Churn Intercept
Detects when your best customers are about to churn. Auto-issues apology credits before they leave.
Printerless QR Returns
Box-free drop-offs at 40,000+ FedEx and UPS locations. No labels, no printers.
Scope 3 ESG Reporting
Certified CO₂-saved reports for your annual sustainability filing. Board-ready CSV export.
Helpdesk Zero-Portal
Gorgias and Zendesk native. Customers resolve returns inside the reply thread.
Secondary Market Routing
ThredUp, eBay, and P2P adapters. Recover 30-70% of every 'opened' item's value.
CV Fraud Inspection
Auto-scan uploaded photos for wardrobing, image reuse, and package mismatch.
Every capability, in one place.
Over 140 shipped capabilities across AI, logistics, fraud, integrations, network effects, compliance, and governance — the complete returns operating system.
- Keep-it cash offersAI computes the exact refund amount that beats reverse-logistics cost.
- Store credit with bonusTier-based multipliers (1.15×–1.25×) to convert refunds into future orders.
- Return-to-Cart attributionTracks credit → next-order lift and reports recovered revenue.
- VIP fast-laneAuto-approves returns from your highest-LTV customers instantly.
- Predictive churn interceptDetects at-risk customers post-return and issues retention credits.
- Loyalty pricing tie-inFeeds retention outcomes back into your loyalty program.
- CV photo inspectionAWS Rekognition detects wear, missing tags, package mismatch.
- Cross-merchant fraud fingerprintsShared network of known abusers across Solstice stores.
- Fraud coalition graphCluster detection for coordinated return rings.
- Velocity anomaly detectionFlags customers whose return rate suddenly spikes.
- Chargeback dispute draftingAuto-drafts evidence for Shopify disputes API.
- Address anomaly detectionCatches reshipper addresses and drop-address abuse.
- Refund budget circuit breakerWeekly/monthly caps that trigger human review when hit.
- Printerless QR labelsFedEx & UPS drop-off at 40k+ locations, no paper labels.
- ShipStation integrationSync labels, tracking, and rates in real time.
- Multi-warehouse routingRoute returns to the nearest active warehouse automatically.
- Warehouse scanner (mobile)Barcode scan received → inspected → routed in one flow.
- Predictive restock decisionsAI picks RESTOCK / SECONDARY / LIQUIDATE per item.
- Return consolidationBatches multiple returns from the same shopper into one shipment.
- Secondary market routingThredUp, eBay adapters recover 30–70% of opened-item value.
- Self-serve return portalShoppers start returns without contacting support.
- White-label brandingPortal renders in your brand voice, logo, and colors.
- Portal chat (AI)Handles shopper questions during return creation.
- Push notificationsReal-time browser push for return-status updates.
- Video reason submissionShoppers explain returns with 30-second videos.
- Auto-translationPortal renders in the shopper's preferred language.
- Sizing passportCross-network fit signals reduce size-based returns.
- AI Copilot chatAsk questions, propose workflow rules, apply with one click.
- Suggestion cardsAI surfaces high-impact opportunities weekly.
- Workflow rules engineIf-this-then-that automations with priority tuning.
- Bulk actionsApprove, deny, or reroute hundreds of returns at once.
- Saved views + alertsCustom filters with threshold-triggered notifications.
- Instant exchangesShip replacement before the return arrives, with inventory reservation.
- Warranty upsell offersTurn approved returns into extended-warranty enrollments.
- Helpdesk zero-portalGorgias, Zendesk, Intercom — resolve returns inline in the reply.
- CRM syncKlaviyo, Attentive, Braze, Iterable, Customer.io — every return event.
- Slack escalationManual-review returns land in a dedicated Slack channel.
- Shopify Flow triggersFire native Flow workflows on keep-it, credited, or denied events.
- Outbound webhooksDeliver return events to any URL with retries and DLQ.
- SSO (SAML/OIDC)Enterprise identity providers for merchant teams.
- Migration importerBulk-load historical returns from Loop, Returnly, spreadsheets.
- Real-time dashboardLive return rate, keep-it acceptance, margin protected.
- State-of-returns reportWeekly rollup exported as CSV or JSON API.
- RTC lift attributionDirectly attributes credit dollars to follow-on order revenue.
- BenchmarksCompare your metrics to anonymized industry medians.
- Digest emailsMerchant/operator digests: daily, weekly, or monthly.
- Accountant CSV exportZip export of every refund, credit, and chargeback for reconciliation.
- Scope 3 carbon reportingCertified CO₂-avoided data for ESG filings.
- RBAC (6 roles)Owner, Admin, Operator, Viewer, CX Agent, Finance — granular permissions.
- Multi-store organizationsOne admin console for many Shopify shops.
- Sandbox modeTest workflows on synthetic returns without polluting analytics.
- IP allowlistRestrict admin access to specific IP ranges.
- Audit trailEvery action logged with actor, timestamp, and reason.
- GDPR data exportOne-click customer data export and deletion.
- Cross-merchant credit shardsPortable credit that redeems at partner brands.
- SOC 2 Type II — in progress20 Trust Services Criteria controls implemented; live evidence dashboard for auditors.
- Encryption at rest (AES-256-GCM)Carrier API keys + sensitive credentials encrypted before hitting the DB.
- Encryption in transit (TLS 1.3)Every endpoint, every API key, every webhook.
- GDPR self-serve + Article 32Shopper data export + deletion in one click; app-uninstalled cascade wipes on merchant side.
- Rate-limited public endpointsToken-bucket per IP + orderId — prevents voucher-code enumeration and DoS.
- Public /status page + JSON APIExternal uptime monitors get 200/503 signals. Component-level health.
- Anthropic prompt cachingRepeat AI queries cost ~10% of first-call price. Per-merchant budget caps.
- Shippo + EasyPost aggregatorsOne key unlocks 100+ carriers globally with live rates + labels.
- Royal Mail direct (OBA)UK contract rates with zero aggregator markup.
- DHL Paket direct (DE/AT/CH)Production-ready Parcel DE Shipping API v2 integration.
- Australia Post StarTrackDirect AU shipping + tracking. Contract rates, no middleman.
- DPD, Evri, PostNL, La Poste, Canada PostDirect API adapters for every major regional carrier — beta.
- Per-carrier setup guidesStep-by-step credential walkthroughs. No merchant left guessing.
- Portable shopper trust scoreEvery shopper carries a 0–100 network trust score across every Solstice merchant. Trusted returners auto-approved anywhere; abusers flagged first time they hit a new store.
- Cross-merchant Welcome PassesHigh-trust shoppers auto-issued a discount code at their next new merchant. Turn every install into an acquisition channel for every other install.
- AI voice commandWeb Speech + Claude — ask the Command Center anything with your voice. 'Approve all sub-$50 fraud-clean returns from today.'
- Auto-optimizing policy engineWeekly Claude-generated policy suggestions with dollar impact estimates. Every merchant sees a leaner policy, backtested against their own data.
- Return QR on packing slipsOne-scan return initiation. HMAC-signed tokens, no printer, no login. Ships in one Liquid snippet.
- Live State of ReturnsPublic /network-live.json + live counter on this page — proof of the flywheel, always on.
- Exchange for anythingFull-catalog swap from the return portal — search 100% of your Shopify catalog, price delta auto-invoiced or credited as store credit.
- Klaviyo native integrationEvery return event and shopper profile synced to Klaviyo in real time — fires post-return retention flows without a webhook to build.
Six Shopify surfaces, one install.
When a merchant installs Solstice, we don't sit outside the store — we plug into every Shopify surface that touches a return. Data flows in, decisions flow back.
One return. One approval. Product page updated.
When a shopper says "runs small," the next visitor to that product page shouldn't have to find out the hard way. Here's the pipeline from return submission to live storefront copy — typically under 24 hours.
productUpdate mutation.vs. Loop, AfterShip, and Returnly.
Real math on a $5M/year store.
Based on average apparel category unit economics.
Pay for the margin we protect.
Start free. Upgrade when you're saving more than you're spending.
- Cart bracketing intercept
- PDP size-warning theme block
- Executive dashboard
- Self-serve return portal
- Weekly AI briefing
- All AI features (capped at $5/mo)
- Everything in Free
- Return-to-Cart cross-sells
- Bonus store-credit multipliers
- CV photo upload + fraud signals
- Klaviyo / Attentive CRM sync
- Everything in Growth
- Keep-It AI negotiation agent
- LTV VIP fast-lane
- Printerless QR returns (FedEx/UPS)
- AI Return Reviewer
- SKU supplier-defect reports (CSV)
- Everything in Pro
- Predictive Churn Intercept + apology credits
- Secondary market routing
- Scope 3 ESG carbon reports
- Helpdesk zero-portal (Gorgias, Zendesk)
- Supplier chargeback automation
- Custom carrier APIs + 3PL integrations
- Dedicated success manager + SLAs
Stop paying to print away your margin.
Install in 3 minutes. Free starter tier. Cancel anytime. No credit card required to begin.