How Solstice works

Install from the Shopify App Store, walk the 6-step setup wizard (brand, policy, carriers, notifications, warehouse, team), and turn on the storefront portal via Shopify's theme editor. Your first return can flow end-to-end within a coffee break.

• Setup wizard — guided, resumable, live-checks your progress.
• Setup checklist — every remaining step with a green tick when done.
• Storefront portal — Theme App Extension block, no code required.

Connect Shippo or EasyPost with one API key to unlock 100+ carriers globally. Have direct contract rates? Use our native adapters to bypass aggregator markup.

• Aggregators: Shippo, EasyPost.
• Direct: Royal Mail (OBA), DHL Paket, Australia Post StarTrack, Canada Post, DPD, Evri, PostNL, La Poste.
• Per-carrier setup guides walk merchants through each credential.

The Agentic Reviewer scores every return for fraud, damage risk, and margin impact, then either auto-approves within your risk band or hands it to a human. Copilot answers merchant questions in plain English. Policy Copilot turns natural-language rules into structured workflows.

• Copilot — "why did returns spike last week?"
• Policy Copilot — "cap free returns at 3 per year for sale items."
• PDP Proposals — AI suggests product-page copy to prevent returns before they start.
• Policy Simulator — replay a year of history against a proposed policy to see the financial impact.

Solstice's biggest lever isn't any single feature — it's the network. Every merchant on the platform makes every other merchant stronger. New capabilities shipped this quarter:

• Portable trust score — shoppers carry a 0–100 network score. Trusted returners auto-approved anywhere; abusers flagged first time they visit a new store.
• Welcome Passes — opt in, and high-trust shoppers from other network merchants get an automatic discount code the first time they hit your store. Free acquisition.
• AI voice command — mic-driven admin. Web Speech + Claude. Ask anything about your queue, hands-free.
• Auto-optimizing policy engine — every Monday, a Claude-authored policy suggestion with a dollar impact estimate, backtested against your own history.
• Return QR on the packing slip — one Liquid snippet, shoppers scan the box, land pre-authenticated in the portal. Three clicks removed.
• Live State of Returns — public counter proves the flywheel in real time; embed on your own site.
• Exchange for anything — shoppers swap their return for any SKU in your Shopify catalog. Price delta invoiced or credited automatically.
• Klaviyo native integration — every return event flows into Klaviyo profiles + events in real time. Fires your retention flows without a custom webhook.

Fraud graph views expose rings across shared addresses, cards, and IPs — including opt-in coalition scoring across the Solstice merchant network. RTC lift shows exactly how much revenue you saved by intercepting returns into exchanges and keep-it flows. SOC 2 readiness dashboard maps every control to Trust Services Criteria.

• Fraud graph + coalition scoring across the merchant network.
• CV inspection — photo damage check at the warehouse.
• RTC lift, profitability, CSAT, benchmarks — decision-ready reports.
• SOC 2 in progress — 20 controls with live evidence, GDPR self-serve, AES-256-GCM encryption.